Shipping & Returns
SHIPPING
Processing Time:
We'll process and ship your order from Hawaii Island within 2-3 days from the date of purchase. We'll notify you if there are any unexpected delays.
Shipping Time:United States:
- USPS First Class or Priority Mail: 1-3 business days
Shipping times are approximate, not guaranteed. We do not at this time offer expedited (next day) shipping.
You will receive an email with your order information and tracking number. We are unable to refund lost or stolen packages.
International:
- USPS First class International: 1-3 Weeks
We can not provide tracking for international packages. We are unable to refund lost or stolen international packages.
Customs and Import Taxes:
International buyers are responsible for any customs and import taxes that may apply. Be sure to check with your local customs office if you have not received your package after 3 weeks. We are not responsible for delays due to customs.
RETURNS, EXCHANGES & CANCELLATIONS
Please contact us within 24 hours of purchase to cancel your order.
Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your item(s), send us an email at info@moonfindershop.com and then send your item to:
81-1048 Captain Cook Rd. Captain Cook, HI 96704
Gift cards, final sale items, and custom items are exempt from being returned.
There are certain situations where only partial refunds are granted for example: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Exchanges:
We only replace items if they are defective or damaged. Please send an email to
info@moonfindershop.com if you would like to exchange an item.
REFUNDS
Once your return is received we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds:
If you haven’t received a refund after 1-2 weeks contact your credit card company and your bank, it may take some time before your refund is officially posted.
If you still have not received your refund after this, please contact us at info@moonfindershop.com.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping a high-value item, you should consider using a trackable shipping service or purchasing shipping insurance, otherwise we cannot guarantee that we will receive your returned item. We are not responsible for returned items lost in the mail.
View our Terms of Service here.
Questions about your order?
Please contact us if you have any questions, concerns, or general thoughts about your order. We love feedback. Thanks so much!